If the item that you purchased does not meet your expectations, you may choose to return it. A return must be made within 14 days of receiving* the item.
Receiving the item is considered by the date in which estimated by the shipping service upon shipment. Shipping costs for the item will not be refunded.
A restocking fee shall be applied for returned goods following the price range table provided below :
PRICE OF GOODS RESTOCKING FEE
- $1.00 - $100.00 $15.00
- $101.00 - $300.00 $25.00
- $301.00 - $500.00 $40.00
- $501.00 - $900.00 $50.00
- $901.00 - $1,500.00 $60.00
- $1,501.00 - $2,500.00 $70.00
- $2,501.00 - $6,500.00 $120.00
- $6,501.00 - $10,000.00 $220.00
- $10,001.00 - $15,000.00 $350.00
- $15,001.00 and Up $450.00
In some cases, we can use your restocking fee as credit towards another purchase
All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing),this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms. NO REFUND OR EXCHANGES ON CUSTOM DESIGNS
Custom Pieces - No Return/Exchange
Finished Pieces - 30 Days return from date of purchase